Activity: 07.09 - Manage Change Requests And Actions
In this activity, all the pending Change Requests are monitored, and their identified actions are analyzed and tracked to closure. This activity also identifies actions to prevent future escalations.
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Description
The Change Manager must monitor and control the Change Management life cycle on a regular basis to ensure its effectiveness. This should include reviewing the day to day activities that comprise the entire Change Management process. Change Record logs must be reviewed for timely closures and backlogs. In case of escalations that may arise, the Change Manager must handle the same.